SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sports Fire (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sportsfire.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lots of bright pink color XL buy smaller than thought came to commodity
Quality. Convenient. Pleasant to the touch. I advise the store and the goods.
Great top. At its S ordered M. I sat perfectly) the parcel came very quickly. I am totally happy
The topic is cool, dense, the color is pleasant, the quality was pleasant. At OG 88 took the size of M. Everything is fine. Track was tracked, there was no need to communicate with the store
Very good quality. But on my chest 3-4 sizes. 100 cm L is very small)
Cool top
Excellent Product as seen in the photo and arrived very fast
I'm happy with the purchase. Top good, quality. Threads do not stick out. However, the support is small, the cups are very translucent on a white top, if you remove-a little visible chest. But the top is beautiful and can fit a small bust. You can put it under the shirt. It's been 16 days. On the chest girth 88 took the size m. Well sat down.
Very good, i will buy more
Excellent for RUS. 46 size XL
Shipping fast, delivery also about 3 weeks. Size took on the habit of L (as at 46-48), but I was not enough, presses, I gave my daughter, she really liked it, I order the second time. At a height of 156 cm, 46 kg, girth under the chest 74 cm, chest girth 78 cm fits tightly, no pressure. The fabric is not cotton, but pleasant to the body.
Garna yakust, dugé prizniy
2,5 miesiąca oczekiwania, produkt zgodny z opisem. Na codzień noszę rozmiar xs/s wzięłam M i jest na styk. Jedyny minus to to, że obojętnie jak ułożę miseczki usztywniające to zawsze z którejś strony wystają..
precioso, lo único que para ser una L es un poco pequeña
I got the order. All as in the photo. It came perfectly. Thank you
Cool
Great bodice!! All Super
XL for 48 Little
At OG 98 just right. The straps are slightly long.
I take a sports bra already third in terms, quality at altitude! After numerous washings there are no coils, the seams are whole. Thank you to the store for a very fast shipment, 10 days have passed since the order. excellent store, I recommend, I will return for shopping more
I like it!
Пришло за 2 недели, качество отличное, для спортзала отличный вариант, размер соответствует.
Excellent top, took under the Thermo to the ski. The size chose according to the reviews, thank you, it was perfect. Quality suits.
Very beautiful color. Description of the store is accurate, the size matches. Recommend
The topic is great. I will still order