SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sports Fire (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sportsfire.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved
I’m in love with that bag. Nice and very very very good quality.
It came quickly. As in the picture, the quality is satisfied! Thank you
I liked the bag, there are no complaints, all the locks are whole, there is a second compartment apparently under wet clothes, that after sports is very useful. The shoe compartment is also good.
Convenient bag, very fast delivery!
Roomy.
The bag more wonderful life!!! Loved!!!
It's a great bag. The most important thing is that the Department for wet things does not really miss moisture, as the edges of it are sealed. The bag has a soft bottom and therefore is not designed to carry bricks. Very nice and neat bag.
Good qulity. Fast shipment.
Quickly came, the quality corresponds to the price
Bag of good quality, exactly the same as in the picture and in the description. The color corresponds to the declared. I'm happy with the bag, my wife liked it. A little upset that after placing an order, AliExpress sent the advertising exactly the same bag only $4 cheaper. If the price of the role does not play, you can order here.
The bag is steep, dense, very beautiful, I read everything. I really liked it, I recommend the store and the order to Ryazan went for a week
The bag is just super)
I got through the entire Internet, all social networks and online stores in search of a good inexpensive sports bag, and stopped at this, after reading the reviews! Quality at altitude, did not expect for such money such quality to be honest! Madly satisfied with the order, with the store did not even communicate, and did not need, sent quickly and came a bag to the Rostov region in 2 weeks!
Exactly like the picture shipping was very quick compared to what I thought because of COVID-19 packaging was great the bag is very fitting
The parcel reached Nizhny Novgorod in 9 days. Expectations were met. Quality, for such a day is good, thread where I found, showed in the photo, the only "but" these are dirty spots on the strap of carrying, but I think they will be washed.
Arrived in perfect condition! Loved the product! Recommend more
Very good ! thanks!
Better than expected, liked very much, pockets and departments a lot, now do not go to the gym and look for everything.
Thank you!!! Great product!!!
The bag really liked both color and size. She's not small.
Excellent bag, I'm happy
The order made 29.08.2020 received 21.09.2020, expected of course delivery faster, but most likely for so long because of the post of Russia. But I'm totally delighted! I ordered 2 bags and they cost their money. Bags of good quality, in stores such from 3 thousand and above. All the zippers are correct, the threads do not stick out, the seams are even. Quite roomy. Shoes I have 36 size, fit with a large margin, in one compartment placed and sneakers and slates. Separately there is a strap that is adjustable. Behind the pocket and a hole for a train with a suitcase, so that the bag from it does not fall. There is a separate pocket with a waterproof fabric for a wet swimsuit.
The bag is excellent, quality, roomy
The bag is excellent, nothing sticks out anywhere, sewn neatly