SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sports Fire (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sportsfire.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good. cant complain
They look nice but don't fit in me. The lens get too far away from my face
My second sunglasses Rockbros because previous were rozjechane by car. Worth the price, Recommend.
I'm not disappointed. Good visibility. They're comfortable. I think for this price you can't ask for more. Happy with the purchase.
Very fast delivery
One plastic. Like toys. But in general, not bad. It is clear that they are very amateur. If you constantly change the lenses, then they get dirty quickly. Recommend.
Simply Spectacular
Perfect. Thank you.
Se perdió el envío y el vendedor me devolvió el dinero y me ha ofrecido un descuento en próximas compras. He vuelto a comprar el artículo y esta vez ha llegado sin problemas. Un producto estupendo. Ligero, fácil de intercambiar los cristales que protegen bien los ojos y permiten una buena visión, y se sujeta bien a la cabeza. Viene en un estuche resistente, que cierra y abre bien y está muy organizado para guardar las gafas y los cristales de repuesto, que tienen una gama de tonalidades estupenda. Muy satisfecho con la compra.
A great product. Lightweight, easy to exchange the crystals that protect the eyes well and allow for good vision, and is attached well to the head. It comes in a tough case, which closes and opens well and is very organized to keep the glasses and spare crystals, which have a great range of shades. Very satisfied with the purchase.
All OK, but for sport glasses should be more comfortable.
Set for all occasions))) if anyone does not understand-a thing in the form of a sign "infinity" is an adapter for lenses
Excellent glasses and the whole set is super!!! Delivery is very fast-in the center of Ukraine for two weeks! I recommend the product and the store to everyone!!!
In Novosibirsk it came in 8 days, courier to the apartment. Sent on the day of order. It's like the description. Quality pleases. Polarization only on dark lenses. Lenses plastic plus for diopters. I definitely recommend the store!
llegó en cuatro días. Perfecto Corresponde con lo anunciado. Me falta probarlo. De todo lo comprado hasta ahora, lo mejor. Excelente por el vendedor
Recommend. Very cool sunglasses.