SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sports Fire (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sportsfire.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely product, same as described. mostly suitable for light luggage
Very good quality!
Beautiful bag, color bombezny, the material is good, dense, the shoulder strap is
The bag is great. Despite the visually not large sizes are very roomy. Shoes, gloves, lining on the legs, shape and large towels fit without problems. Convenient in carrying. Recommend!)
Very vacano
The bag is comfortable, came quickly enough. Confused only a cheerful yellow-orange clasp with a common strict black color of the bag.
Salute! The order arrived, in two weeks. Promptly! I order the second one. Cool cat. Already tried, everything. Norms. Only load without fanaticism. Recommend!!!
Great bag. The child is happy. Seven years. The protection is placed. I recommend all this store and the goods. Delivery 2 weeks.
A good bag, worth your money.
Thank you so much! The product corresponds to the description. With the store did not communicate, very fast shipment and delivery... 16 days to Stavropol. Seller recommend. I will order more
good quality
The bag is great. See how long it will last
Aww OK!!!
Спасибо, все хорошо
Great bag
Good quality and material and work. Expulsion and delivery is very fast. But please note in the kit there is no long strap for socks over the shoulder. This is a big flaw. I put it from an old bag. Its really not in the picture.
The bag is gorgeous. Quality is excellent. Thank you
неплохо, но по картинке казалась побольше, все влазит, но впритык, хотелось бы больше пространства немного, а так все качественно сделано, немного подбешивают разноцветные клипсы, но это придирки
The bag is great. Crosses of size 45 are easily placed in a pocket. Slightly paler than in the photo, but I'm not critical. Locks are normal. If I don't forget, I'll write more later.
Very high quality bag!!! Great for the hall, swimming. Functional. I think still order in red)) delivery to Rostov 10 days
Just perfect and beautiful I really recommend
In principle, the bag is good, there was a single jamb with one compartment, partially sewn. The store was awarded compensation. Despite what I ordered before the holidays, I came quickly for two weeks.
Nice build. Shipping was very fast.
Thank you, good bag, on functionality and quality! I came quickly enough! Thank you.
Very roomy, comfortable. Fit everything!