SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sports Fire (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://sportsfire.net
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It came very fast and they're the same! I recommend one more number you use!
Really cool shoes. Some of the painted parts isn't neat. But it's unnoticeable until u look closely. Really worth it.
over all the shoes was good quality,thank u store, highly recommend.
Trop beau
It looks very beautiful, for the winter you will not wear too thin, there is a strong smell, at its 38,5 took 40 came up perfectly
Super. Agréable à porter.
Заказывала кроссовки на танц.команду,всем всё подошло! Пришли через 1,5 недели
The ideal size excellent fast delivery!
Good quality.
Came beautiful liked the store Thank you
Нормально
Cute shoes, called a size bigger order because they fall Small
Very beautiful as in the description and size itself
38 European=40 China☝️
Came in 2 weeks, the quality is good look almost like in the picture. At me the size of the foot 24 cm took the size 39 in size by Reach
Look like in the photo. Quality corresponds to the price, there is no obvious marriage. The size corresponds to the table in cm.
Mega light and soft, packed in dust. The smell is weak. On the leg very nice sit. In Russian 38 took 39. I have my own insole. It looks awesome.
I LOVE IT!!!
the shoe is pretty nice for the price that being said there are some blemishes, places where there’s too much glue or some other small mistake. They are also a little bit snug so I recommend ordering a half size up These shoes are perfect for going to raves, festivals, parties, clubs anywhere where you might trash your shoes but you still want to look fashionable. Very fast shipping under a month to USA!!
good quality
Very cool. Summer option or for a dry warm autumn. The top is fabric, with a mesh.
thanks it was nice,
Beautifu❤️❤️❤️❤️❤️❤️
Very beautiful!
Parfait !!!!!